All Canadian orders are shipped from Montreal and delivered by Canada Post. Orders for all other territories may, at our discretion, be shipped from any one of our locations, whether Canada, the U.S., Europe, or otherwise. Note that due to the current situation, there may be a slowdown in deliveries.
We do not exchange physical musical products (CDs, LPs). However, in the event that a product is damaged or defective, we will replace it or, if we cannot replace it, we will provide a refund. You can send an email to firstname.lastname@example.org with your order number and a description of the problem. There are no exchanges for digital products, all sales are final.
Please note that Basia Bulat’s store is managed by Secret City Records Inc. and the billing descriptor on your credit card statement for your transactions in this store will be Secret City Records.